Электронный ресурс (аналит. описание)

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CRM and CEM in the consumer relations management system [Электронный ресурс] / V. Sinkovska // Innovation economic development: institutional and organizational dimension : Intern. collective monograph / V. Khrapkina [et al.]; ed. in chief. A. Levitskaia; Comrat State Univ. [et al.]. – Електрон. кн. – Comrat : A&V Poligraf, 2021. – С. 194-206.